FAQ
Fair questions, straight answers
Is the free version actually usable, or is it a demo?
It's a complete tracker, and it stays one. Unlimited blood pressure, glucose,
weight, and A1C logging with full history and charts, activity, meal logging,
up to three current medications (active or paused) with simple schedules, reminders, and a daily
checklist, the Pharmacy Order calculator for 7, 30, 60, 90, or a custom number of
days, and up to three upcoming appointments with reminders. Apple Health import and
export, every widget and alternate app icon, the Apple Watch app for viewing latest
vitals and logging new readings, plain-text Share/Copy from your real diary, and the
complete raw export are free too. Many people will never need more — that's fine with us.
Will you constantly push me to subscribe?
No. There are no launch popups, no countdown banners, and nothing ever interrupts
you while entering a reading. Premium features are marked with a small crown where
they naturally appear, there's one quiet Premium row in Settings, and the rare
contextual suggestion is capped at once a week and dismissible forever. We'd rather
earn the upgrade than extract it.
Why isn't there a big onboarding questionnaire?
Because it exists to build sunk-cost pressure, not to help you. The apps that ask
fifteen questions and then show a fake "building your plan…" spinner are warming you
up for the paywall on the next screen. MED Diary gets you to your first logged reading
in about thirty seconds and asks questions only when they're actually needed.
Are there ads? Do you sell my data?
No ads, anywhere, at any tier. We do not sell your health data or share it for
advertising or "anonymized partnering." Your primary diary lives on your device and
in your own iCloud. Optional Shared Access puts end-to-end encrypted health records
on our relay, where we cannot read their contents, and keeps the account and
operational metadata disclosed in our Privacy Policy.
Do I need an account?
No. MED Diary works fully without one — no email, no password, no marketing list.
The only exception: sharing with a caregiver uses Sign in with Apple, because relaying
invitations securely requires knowing who's inviting whom.
Where is my data stored, and can you read it?
Your primary diary lives on your device and syncs through your personal iCloud.
For live AI, an approved lab PDF or the meal description and optional photo you submit
travel through the MED Diary server to OpenAI. With optional caregiver sharing, our
server stores and relays end-to-end encrypted records it cannot open, plus the account
and operational metadata needed to run the service; the key travels in the invite you
hand your caregiver, never to us.
Can I export my data?
Yes — a complete raw export, free for every user, in Settings. It includes CSV
records for your primary and family profiles, profile and body details, goals,
settings, family registry, connected-device metadata, and all clinical histories,
plus stored lab documents, medication photos, appointment attachments, and custom
profile-avatar images. Demo sample content and device security credentials are
intentionally excluded. Reading from and writing to Apple Health is also free.
Plain-text Share/Copy from your real diary is free and does not use a formatted-report
allowance. Formatted, doctor-ready reports have separate lifetime free allowances of
three vital shares and three medication shares before Premium is required; your
underlying data never is.
Why is the AI part paid?
Outside the built-in demo, each live lab report scan and meal estimate runs on
powerful AI models that charge us per use. The demo's bundled inputs and sample
results stay local and consume no credits. Apps that offer "unlimited free AI" are
paying for it somehow — usually with your data or your attention. We'd rather charge
honestly. You still get free live uses to judge the quality yourself, at full
fidelity.
How can I try Premium before paying?
Three ways, no commitment: the built-in demo profile lets you explore Premium
workflows with rich sample data and local canned AI results; your free lab scan and
meal estimates work on your own data; and eligible customers can receive a 7-day free
trial with the annual plan. The App Store shows your exact eligibility and localized
price before you confirm, and the trial is offered only when you open the paywall
yourself.
What does Premium cost?
Premium is currently US $4.99 per month or US $34.99 per year. Prices,
currency, tax, and trial eligibility are controlled by the App Store and may vary by
country. The purchase screen always shows the amount that applies to you before you
subscribe.
What happens if I cancel my subscription?
You keep everything already in your diary and can export the complete raw archive.
New Premium actions — such as live AI uses after free credits, direct Bluetooth sync,
and new formatted reports after free allowances — pause until you return. Existing
Shared Access continues publishing to current caregivers; you can narrow or revoke a
share for free, while creating, expanding, or restarting one requires Premium. Apple
Health, widgets, viewing your latest vitals and logging new readings in the Apple Watch
app, and alternate icons stay available. Cancelling is a pause, never a punishment.
Does my caregiver have to pay too?
Never. Sharing is part of your Premium; the person you share with uses the free
MED Diary Care companion app on iPhone at no cost. One subscription covers the
relationship.
Can I hide the features I don't use?
Yes — and they stay hidden. Turn off appointments, labs, medications, or meals and
MED Diary becomes a clean vitals tracker; we will never re-surface a module you hid or
nag you about it. Hidden modules wait quietly in Settings in case you ever want them
back.